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UK DELIVERY
HOME DELIVERY
- We will do our best to get your order out to you as fast as we can. Deliveries to personal addresses will be dispatched within 3-5 working days, however, at peak times of the year (July - September) deliveries may take longer.
- On completion of your order, you will receive an email notification along with tracking details from Royal mail.
- Please allow 48 hours from despatch for delivery.
SCHOOL DELIVERIES
Not all schools accept deliveries; please speak to your school to check if this service is available.
- Deliveries into school are free of charge.
- Deliveries into school are despatched on the Friday before the 2nd and 4th Monday of each month*.
- Please note Primary Schools do not accept deliveries during the summer holidays.
- You will receive an email telling you when your order has been packed and ready to be sent. Your order will then be included in the next scheduled delivery into school. Please refer to the chart below.
- Please speak to the school office to check when they are happy for you to collect your order.
| FREE INTO SCHOOL DELIVERIES 2024 | |||||||||||
| January 2024 | February 2024 | March 2024 | April 2024 | May 2024 | June 2024 | July 2024 | August 2024 | September 2024 | October 2024 | November 2024 | December 2024 |
| Order by 17th December | Order by 4th February | Order by 3rd March | No deliveries into | Order by 5th May | Order by 2nd June | Order by 23rd June | No deliveries into | No deliveries | Order by 29th September | Order by 3rd November | Order by 1st December |
| Collection from 10th January | Collection from 14th February | Collection from 13th March | school due to half term | Collection from 15th May | Collection from 12th June | Collection from 10th July | school unless | into school | Collection from 16th October | Collection from 13th November | Collection from 11th December |
| Order by 14th January | Order by 18th February | Order by 17th March | Order by 14th April | Order by 12th May | Order by 9th June | No delivery W/C 22/07 | publicised on school | Order by 8th September | Deliveries will vary | Order by 17th November | |
| Collection from 24th January | Collection from 28th February | Collection from 27th March | Collection from 24th April | Collection from 23rd May | Collection from 26th June | due to half term | website | Collection from 25th September | due to half term | Collection from 27th November | |
Can I pay for express delivery?
Unfortunately, we do not offer this service.
Can I come and collect my order from Price and Buckland?
We are unable to offer this service as we do not have the facilities to allow collections.
RETURNS
Do you offer an exchange service?
Unfortunately, we are currently unable to process exchanges.
What do I do if I have ordered the wrong item?
Currently we only offer a refund in this case. You can return your item to us within 14 days of receipt and place a new order to receive the item of your choice. We aim to process all refunds within 14 days of receipt of the original item back to us, although it is often quicker than this. You can log into your account to check the status of your return.
WHAT SHOULD I DO IF I RECEIVE AN INCORRECT OR FAULTY ITEM?
We're sorry to hear that you've received an incorrect or faulty item. If we have sent you an item that is not what you ordered then we will exchange this for you. Please contact us with your order number, the name/product code of the item you were supposed to receive and any further details. Then return it to us using the free returns service and once we receive it we will send out the replacement within 1-2 working days via our Royal Mail first class service.
WHAT IS YOUR RETURNS POLICY?
- Items must be returned within 14 days of receipt.
- Items must be unworn and unwashed.
- Items must have all tags attached.
- Return the package by following the instructions here: FREE RETURNS
HOW LONG DOES IT TAKE TO PROCESS MY RETURN?
Please allow up to 14 days to process your refund from the date we receive your return.
If you have not been refunded after this time, please contact us with your proof of postage information from your return carrier receipt and we will look into it for you.
CAN I RETURN AN ITEM VIA THE SCHOOL?
No, all returns have to be returned direct to us and not via the school.
Although we offer free delivery to school via courier, we do not offer a free collection service.
HOW TO RETURN
FREE RETURNS
All returns are quality checked – items should be returned in a new and unused condition and wherever possible sent back in the original packaging. Refunds will not be given if they do not comply with our returns policy.
Please note we cannot take responsibility for any lost packages.