How to create a return

Please include your delivery note in the parcel you are returning to us.

To create a return please follow these steps below. Please note this is not for faulty or personalised items. For help with faulty items please contact Customer Services on 0115 964 0827 or email webenquiry@price-buckland.co.uk.

1. Log into your account
2. Select My Returns
3. Select the order in the dropdown box below and click Return
4. Tick the product that you wish to return or the item you should have received, select the quantity from the drop down, and then select a reason and item condition
5. Select a Return Resolution. Unless we have sent you an incorrect item that was not one you ordered, please select refund
6. If you wish to provide more information please add a message at the bottom of the request, and if necessary attach photos
7. Click submit request
8. On this screen there is a blue box which says 'Click Here to Return'. Please click this button as it will take you through to the Royal Mail website to create your free returns label. Once on the Royal Mail website please follow the instructions.